Return & Refund Policy

1.1 Notifying Tarpaulins First about a Return

Goods can be returned, for a refund, if Tarpaulins First is notified within 14 days of receiving your goods. If Tarpaulins First is notified outside of the 14 days then the credit can be issued to be used against a future order at Tarpaulins First’s discretion.

Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition.

Any refund or credit will be processed within 14 days of receiving the goods.

For the purposes of these terms, a credit means a credit note.

To arrange a return please contact us on 020 8144 3404.

1.2 Collecting & Processing a Return

Tarpaulins First will arrange collection of the goods with one of our couriers and it is the buyer’s responsibility to be present at the time of collection. Should a collection be missed, Tarpaulins First reserves the right to the charge for arranging another collection.

Upon receipt of the returned goods, Tarpaulins First will then process the return. Tarpaulins First will apply a combined restocking and collection fee of 30% of the value of the goods. If there is damage to products and/or clear evidence of use, then Tarpaulins First reserves the right to make a further deduction to the final returned amount.

1.3 Return Exchanges

In the event of a customer has made an error with their order and require an exchange, Tarpaulins First reserves the right to apply charges for collection, re-delivery and processing the return. Tarpaulins First will require original goods to be returned before replacements are sent out.

1.4 Refunds

Refunds are processed within 14 days of receiving goods.

Returns Policy for Consumers

In line with the law, a consumer is defined as “an individual acting for purposes that are wholly or mainly outside the individual’s trade, business, craft or profession.”